Same Staff Faces – New Equipment!

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This article was recently in the Suffolk Free Press

‘Drage and Tozer Opticians have moved to new premises in the old doctors surgery Siam Place and are celebrating 20 years in Sudbury town centre.
They have been there a month now and are feeling very settled.

Andrea Hunt is one of Drage and Tozer’s longest serving members of staff and we have asked her how things are progressing:

When did you start with Drage and Tozer?

I feel like I have grown up with Drage and Tozer! I originally started working there in North Street at 17 as a Saturday girl. It had only been open 6 months and at that time it was just the original team of Helen, Sandra and Janice. I worked for 3 years as a receptionist covering Saturdays and school holidays. Then, after a 5 year “wilderness” working in a different industry, I returned in 2004 (having gained a husband and 2 sons) to work as a part time receptionist.

How has your job role changed over the years?

I gradually moved away from reception to work as an optical assistant carrying out minor repairs and adjustments, fitting specs, frame selection and lens advising. Then, in 2010 I enrolled on the optical dispensing degree course at Anglia Ruskin University sponsored by Drage and Tozer and in January 2013 (following many exams and essays!) became a fully qualified dispensing optician.
I really enjoy the challenge of more complicated prescriptions, paediatric dispensing and talking to patients about contact lenses.

How are you finding the new practice?

The new practice is fantastic, it has felt like home from day one and is so light, bright and airy it is a lovely environment to work in. We have plenty of space for displaying new frame collections and more dispensing areas including a quieter secluded area.
Our dedicated Contact Lens Centre means we are able to offer more clinics for contact lenses as well as having a comprehensive trial bank for those using lenses for the first time.
I have a particular interest in contact lenses and love the thrill of new patients trialing them for the first time especially if they have thought previously that there prescriptions were unsuitable.
I’ve been at Drage and Tozer for most of the 20 years since we opened and I’m really excited for the future our new premises will enable us to provide.

Are there any changes in the eye examination techniques?

The optometrists are very pleased with the new piece of equipment they have to measure the pressure in the eye to help detect glaucoma. Patients absolutely dread the ‘PUFF OF AIR ‘ test and this small hand held device measures the pressure with a tiny probe that just feels like a ‘tickle’ on the lashes. Patients find it much less stressful as the old ‘puff of air’ made them jump so much and have commented that it is the best investment at Siam!

Andrea and the team at Drage and Tozer look forward to welcoming both old and new patients at Siam and can be contacted on 01787 310001 or e mail’