Freedom of Information Act


Freedom of Information Act

Publication Scheme

Welcome to the Publication Scheme for Drage and Tozer Opticians as required by the Freedom of Information Act 2000.

Introduction

This Publication scheme is a complete guide to the information routinely made available to the public by Drage and Tozer. It is a description of the information about out NHS services that we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

How much does it cost?

The publications are free unless otherwise indicated. Where information is provided at cost, the charges will be calculated as set out in Class 7.

How is the information made available?

The information within each Class is available in hard copy from:
Drage & Tozer
87-88 North Street
Sudbury
Suffolk
CO10 1RF
www.drageandtozer.co.uk

Your Rights to Information

The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money. From January 1st 2005 it obliges opticians’ and optometrists practices to respond to requests from the NHS related information that it holds, and it will create a right of access to that information. These rights are subject to some exemptions that have to be taken into consideration before releasing information. In addition to accessing the information identified in the publication scheme, you are entitled to request information about our NHS services under the NHS Openness Code 1995. Under the Data Protection Act 1988, you are also entitled to access your clinical records or any other personal information held about you and you can contact any practice where your records are held to do this.

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to:
T:8.Legal Services1.Legal – MiscPublications Scheme 050913
Mrs H Drage
Drage & Tozer
87/88 North Street Sudbury Suffolk CO10 1RF

Classes of Information

All NHS information at Drage & Tozer 87/88 North Street Sudbury Suffolk CO10 1RF is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code of Freedom of Information Act 2000. From 2005, individual classes are subject to exemptions, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 1998. This scheme had been written in accordance with those exemptions. The information on this scheme is grouped into the following categories:

1. Who we are

Drage & Tozer have been caring for the eyes of Sudbury Suffolk since 1995. It is our aim to provided good value quality eyecare with outstanding patient care.

List of stores/practices including contact phone numbers

Details of all the Opticians and Optometrists employed in one of our stores (practices) can be obtained by contacting that store directly. On our website.

Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council Tel: 0207 580 3898.

2. Our Services

Drage & Tozer Opticians provide free NHS eye tests for those who are eligible. You may also be entitled to vouchers that can be used against the purchase of glasses or contact lenses if you require them. To find out if you are eligible for assistance please. Visit www.don.gov.uk/opthalmicservices
Appointments for eye tests can be booked over the phone, or by dropping into the practice.
Opening Times are:
Monday – Friday 9-5 pm
Saturday – 9-4 pm

3. Financial and funding information

For every eye test performed on behalf of the NHS the opticians practice receives a set fee. This includes a contribution towards optometrists and staff salaries, equipment costs and other store overheads.
If you are not eligible for the NHS eye test, please contact Drage & Tozer Opticians for details of our current changes.

4. Regular publications and information for the public

A complete set of information about optical and ocular conditions, eye tests, glasses, and contact lenses, can be found on www.drageandtozer.co.uk . Some of this information is also available in patient leaflets.
87/88 North Street, Sudbury, Suffolk CO10 1RF. Some of this information is also available in patient leaflets.

5. Complaints

If you have a complaint about any of our products or services, we recommended that you first discuss any problems with Mrs Tozer or Mrs Drage at the practice.

6. Our policies and procedures

Details of our health & safety policy can be obtained from Drage & Tozer.

7. This publication scheme

In this class we will publish any changes we make to this publication scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management generally in practice. We will also publish any proposed changes or additions to publications already available.

Cost of information

For the most part, we will only charge for hard copies, or copies onto media. Charges area as follows and will be reviewed regularly.
Accessed from our website – free of charge Single hard copies – free of charge Multiple hard copies, or archived copies will attract a charge for photocopying, retrieval and postage. We will inform you of the cost of these charges that will have to be paid in advance. E-mail will be free of charge.

Useful Resources

Websites:
Information Commissioner – www.informationcommissioner.gov.uk Lord Chancellors Department – www.lcd.gov.uk NHS Freedom of Information – www.foi.nhs.uk

Pulications

NHS Openness Code – www.doh.gov.uk/nhsexec/codeman.htm Freedom of Information Act 2000 – www.hmso.gov.uk/acts2000/20000036.htm

Version Date: June 2009